Being an HR rep, I get many calls regarding medications, doctor’s visits, etc. You name it, I get asked it. Sometimes these calls/conversations go way over the TMI line. WAAAAAY over. This morning I got a phone call from a sales rep who immediately began asking about insurance coverage of certain medications. Shockingly said medications were follistim, menopur…after that I couldn’t tell you a word he said because the ringing in my ears was so loud I thought I was surely going deaf. I vaguely remember him mentioning the RE practice and low and behold, it was the same place we just completed our first IVF cycle. I don’t think I have ever had such a moment of clarity in my entire life. God might as well have hit me over the head with the receiver.
I’m sure I overstepped 26,356 HR boundaries but what the hell, I went for it. I shut my door and proceeded to make this guy’s ear bleed for the next 30 minutes. By the time we hung up, I swear I could tell he was smiling through the phone. In fact, next time I see him, I’m giving him a big bear hug, rules or no rules. This man started the call scared to death then sounded like he couldn’t wait to give his wife their first shot.
If I get nothing else out of this experience, I feel like it was my purpose to answer that call and tell this particular person that he and his wife were in great hands and they would survive IVF and come out on the other side stronger than they ever thought possible. I feel like God purposely gave me the knowledge of the IVF experience to help this guy out, if only to let him breathe a few sighs of relief, knowing he wasn’t alone in this process and that people cared and were rooting for him and his wife. On the worst days, now that I look back, that’s really all it would have taken for me to smile.
Before we ended the call, he asked me the one question I was afraid of but knew was inevitable ……….
Did. It. Work?
Checking in..
ReplyDeleteSo? Did it?